Are you proud of every single touchpoint a client has with your organisation? Do your systems and processes make it easy for your teams to routinely delight their customers and colleagues? Yes? Really? Then time to read a different page on our website.

Competition, technology, client expectation and the pace of change are food and drink to our Service & Operations consultants. They have all managed large scale service/operations functions in the real world and are addicted to the adrenalin challenge of enhancing yours. Better than that, they know how to.

Consulting Partners

Niall Anderson

Niall Anderson

Former senior executive with Orange Business Services & Avaya and board member of Global Crossing

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Linda Armstrong

Linda Armstrong

Former General Manager with BT PLC including leadership of the Partnership Centre of Excellence

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Sarah Beauvallet

Sarah Beauvallet

Former senior banker managing key account teams and more latterly MD of Transactional Banking at Santander

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Ashley Blackmore

Ashley Blackmore

Former business owner in the mobile communications industry

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Barbara Brown

Barbara Brown

Former senior banker and ultimately Managing Director of RBS Invoice Finance in Scotland

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Simon Brown

Simon Brown

Former partner in consultancy firm then sustainability solutions at 2degrees and Natural Capital Partners

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Simon Cooper

Simon Cooper

Former senior executive at BT, Cable & Wireless and Accenture and a consulting business entrepreneur

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Matt Crabtree

Matt Crabtree

Former senior executive with Barclays Bank and previously a board member in the Telecoms industry

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Mark Evans

Mark Evans

Former senior leader with Saatchi & Saatchi and agency entrepreneur

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Gary Gamp

Gary Gamp

Former senior executive with NCR, AT&T, Orange Business Services, Colt and NSC Global

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Alex Hambrook

Alex Hambrook

Former banker with RBS & ABN Amro, then senior leader in the trade finance and technology sectors

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Cath Jowett

Cath Jowett

Former senior executive with CPA Global, Williams Lea and Spherion

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Mat Lowery

Mat Lowery

Former senior leader with EDS, Rolls Royce and most recently Adobe

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Jamie Malcolm

Jamie Malcolm

Former serial entrepreneur in the agency, retail and online industries

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Jeff Parris

Jeff Parris

Former senior executive with BT, Airwave and Global Crossing

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Karen Taplin

Karen Taplin

Former senior leader with Deutsche Bank, Williams Lea and Stemcor

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Lindsey Ulanowsky

Lindsey Ulanowsky

Former General Manager of Ikano Insight and before that a commercial leader at Experian

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Rajnish Virmani

Rajnish Virmani

Former senior executive with American Express, Aviva, Reliance and Colt

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Consulting Partners

Niall Anderson

Niall Anderson

Former senior executive with Orange Business Services & Avaya and board member of Global Crossing

View Profile
Linda Armstrong

Linda Armstrong

Former General Manager with BT PLC including leadership of the Partnership Centre of Excellence

View Profile
Sarah Beauvallet

Sarah Beauvallet

Former senior banker and ultimately Managing Director of Transactional Banking at Santander

View Profile
Ashley Blackmore

Ashley Blackmore

Former business owner in the mobile communications industry

View Profile
Barbara Brown

Barbara Brown

Former senior banker and ultimately Managing Director of RBS Invoice Finance in Scotland

View Profile
Simon Brown

Simon Brown

Former senior executive in the technology industry and then Managing Director, Europe of Natural Capital Partners

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Simon Cooper

Simon Cooper

Former senior executive with Energis, Cable & Wireless and Accenture

View Profile
Matt Crabtree

Matt Crabtree

Former senior executive with Barclays Bank and previously a board member in the Telecoms industry

View Profile
Mark Evans

Mark Evans

Former senior leader with Saatchi & Saatchi and agency entrepreneur

View Profile
Gary Gamp

Gary Gamp

Former senior executive with NCR, AT&T, Orange Business Services, Colt and NSC Global

View Profile
Alex Hambrook

Alex Hambrook

Former banker with RBS & ABN Amro, then senior leader in the trade finance and technology sectors

View Profile
Cath Jowett

Cath Jowett

Former senior executive with CPA Global, Williams Lea and Spherion

View Profile
Mat Lowery

Mat Lowery

Former senior leader with EDS, Rolls Royce and most recently Adobe

View Profile
Jamie Malcolm

Jamie Malcolm

Former serial entrepreneur in the agency, retail and online industries

View Profile
Jeff Parris

Jeff Parris

Former senior executive with BT, Airwave and Global Crossing

View Profile
Karen Taplin

Karen Taplin

Former senior leader with Deutsche Bank, Williams Lea and Stemcor

View Profile
Lindsey Ulanowsky

Lindsey Ulanowsky

Former General Manager of Ikano Insight and before that a senior leader at Experian

View Profile
Rajnish Virmani

Rajnish Virmani

Former senior executive with American Express, Aviva, Reliance and Colt

View Profile

What We Do

Each of our consulting partners has deep client-side experience in one or more of our key areas of specialism