Entrepreneurial, strategic and operationally capable business leader with 30+ years of experience in best in class global organisations that have successfully managed scale and growth, while building a global footprint. Proven track record of successfully managing P&L ownership and accountability, business development, CXO client relations, revenue maximisation, cost optimisation, turnaround/restructuring, change management in start-ups, mergers and acquisitions. Global experience and broad general management exposure to ‘what good looks like’ across multiple regions including India, EMEA, APAC and China. An intellectual understanding of the global business context and ability in dealing with multiple perspectives and ambiguity.
Recognised as a thought leader, with in-depth understanding of payment industry, e-commerce, brand marketing, global markets and risk management. Accredited rich experience in the BPO/BPM sector, including the last 15 years working at executive level for large multi-nationals with P&L Ownership across India, EMEA, APAC and China. Last role was as the MD & Country Manager for Convergys – India, UK & China.
Enriched learning across various industry segments and marquee organisations like General Electric, American Express, EXL, Zenta, HIRCO, HCL, DCM Data Products and Eureka Forbes.
Represented organisations in the highest level interactions with global and country leaders (US President, US Secretary of State, PMs of India etc.) in various forums. Member of the BPM Council for Nasscom, actively engaged with USIBC, AMCHAM, FICCI, CII and Assocham.